Privacy Policy
XMI values its customers and respects their privacy. XMI recognizes that it must maintain and use customer information responsibly. We do not sell or rent the information you provide to us online to third parties.
Return Policy
XMI accepts returned merchandise within 14 days of date of receipt of order. A return shipping label is enclosed with each product. Please use this label to mail in your return. Return shipping charges will be paid by XMI. All merchandise must be returned unworn and in it's original condition and packed securely. Customers are asked to specify the reason for the return on the return form included with the original shipment. Credit will be issued upon the inspection of the product. Refunds issued will be for the price of the merchandise plus tax if applicable. Shipping charges are non-refundable.
Problems * Questions * Suggestions
If you have any problems with your order, please don't hesitate to contact us.
E-mail: customersupport@xmi.com
Fax: 715-723-8907 (* NOTE: Same as above)
Shipping Policy
Orders received prior to 11:00 AM (Central Time) will be shipped out by the next business day, unless otherwise specified (Overnight shipping). All orders are shipped via regular UPS, UPS 2nd Day or UPS Overnight. Regular UPS may take up to one week in some service areas.
Charges will be applied to each address mailed per order.
| Rates | Overnight | 2nd Day | Regular UPS |
| USA | 25.00 | 15.00 | 6.99 |
| Canada | 40.00 | 25.00 | 10.00 |
Payment Policy
Payment must be made by Visa, MasterCard or American Express. All orders are paid in US dollars.
Out of Stocks
Occasionally, items or sizes will be out of stock. We will notify you within 24 hours if your order cannot be fulfilled via email.
Sales Tax
XMI is required by law to collect applicable sales or use tax on all purchases shipped to states where we maintain a place of business, (CT, WI, NY). These taxes will be added to your order at the time of purchase.
Questions
If you have additional questions, please contact our Retail Customer Service Department at: customersupport@XMI.com.
Privacy
XMI has created this statement in order to demonstrate our firm commitment to privacy and security.
XMI will not share or distribute your private information to any outside organization private or otherwise.
XMI may have third-party links to other Web sites. XMI is in no way responsible for the privacy practices or the contents of such sites. These Web sites that have a third-party link to XMI.com have their own policies, which we recommend you review before visiting them. We have no responsibility for linked Web sites and provide these links solely for the convenience and information of our on-line customers.
We use our site registration information in order to better serve you by storing your preferences and sizes. This will help us tailor our site and design direction for better service and selection in the future.
XMI protects your on-line orders and personal information through encryption using SSL (Secure Sockets Layer) technology, the industry-standard security protocol. SSL is a highly sophisticated method of scrambling data as it travels from your computer to our servers. This technology encrypts your order information to prevent the decoding of that information by anyone other than XMI.
We take every measure to ensure that all credit card and personal information are kept within the highest standards of safety, security and confidentiality.
SITE CONTENTS
Unless otherwise noted, all XMI materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of this Site (collectively, the "Contents") are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by XMI. The Site as a whole is protected by copyright and trade dress, all worldwide rights, titles and interests in and to which are owned by XMI.
